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Terms & Conditions

Please read the following Terms and Conditions carefully.

In this Terms and Conditions, the expressions “BRITA”, “BRITA Australia”, “BRITA New Zealand”, “we”, “us” and “our” are a reference to BRITA Australia/New Zealand.

This eShop website is owned and maintained by BRITA Australia/ New Zealand. By using the pages in this site, you agree to these Terms and Conditions. If you do not agree, you should not use this site. These Terms and Conditions may be changed or update from time to time.

If you do not understand these Terms and Conditions or if you have any questions please contact our Customer Service Team to assist you.
You agree to be bound by these Terms and Conditions when you submit an order. Each order you submit will be a separate and binding agreement between you and BRITA in accordance with these Terms and Conditions.

I. Conditions of use:


If BRITA provides links to other websites, BRITA does so for information only and such links are not evidence of any recommendation by BRITA of any products or services on such sites. The use of such links is entirely at your own risk and BRITA accepts no responsibility for the content of such websites or for the information contained on the sites.

Using our web site:

BRITA does not guarantee the full functioning of the site, not that defects will be corrected or that the sire or the server that makes it available is free from viruses. BRITA reserves the right to withdraw access to some or all of the pages on the site at any time without notice and accepts no responsibility for the content or use of such websites or for the information contained on the sites.

The information contained on the BRITA web site is protected under copyright laws. BRITA allows all content on its web site to be viewed and downloaded strictly for private, non-commercial use. The content may not be reproduced, exhibited, distributed or otherwise used for public or commercial purposes. The content may not be changed and used on other Internet sites or networked computers without BRITA written permission. When copying the content your attention is expressly drawn to BRITA copyright and ownership rights. Infringing these conditions will lead to the immediate destruction of all printed or downloaded content. We reserve the right to claim further damages.

BRITA regularly checks discussion forums, chat rooms etc. on the web site without being obliged to do so; it therefore can accept no responsibility or liability for the content of communications forums. Users of the web site are forbidden to use these for illegal or criminal conduct or to display or distribute illegal and/or offensive material on them. BRITA reserves the right to delete impermissible content without further ado. Furthermore BRITA reserves the right to bar users who infringe these conditions of use from using the services offered on the web site. BRITA would like to point out that users’ contributions to the web site do not reflect BRITA views.

BRITA reserves the right to change these Terms and Conditions from time to time. Use of the site is subject to the Terms and Conditions posted on the site at the time of your visit. If you do not agree to any changes to the Terms and Conditions you must stop using the site immediately.


Programmes are downloaded at your own risk. BRITA accepts no liability for damage caused from installing and/or using software from the download area. We accept no liability for damage and harm caused by computer viruses within legal regulations.

Warranty and liability:

BRITA does not accept any responsibility for any losses or damages whatsoever arising out of access to, use of or reliance on any information posted on the site or any link to a website or any information contained on or accessed through such a site.

The information on our web site has been compiled with the greatest care. Similarly, BRITA takes great trouble to ensure that the information on the web site is up to date. BRITA however gives no guarantee that it is complete or suitable for specific purposes. The information provided on the web site is used at the user’s sole risk.

BRITA Liability from or in connection with the use of the web site, for whatever legal reason, is restricted to damage that BRITA or its agents or employees have caused with malice intent, with gross negligence or, if infringing essential contractual obligations, slight negligence

Trademark rights:

All rights, including copyright, in the site and its contents are owned by BRITA. You are responsible for obeying all application copyright laws. You many use the information and take occasional copies of the site during your normal viewing of. You may also print from the site provided that this is for your own personal use. Otherwise, the information may not be reproduced, stored in any way, given to any other person or individual in any way into another document or material without obtaining prior written permission of BRITA.

BRITA is the owner of all the trademarks used on the BRITA Website. BRITA Australia and BRITA New Zealand web sites. Third parties are not allowed to use and apply any of the trademarks, logos and identifying marks.

Security and Privacy Policy:

BRITA takes reasonable precautions including administrative, technical, personnel and physical measures to safeguard personal information against loss, misuse and unauthorised access, disclosure, alteration, destruction and theft. BRITA’s Privacy Policy provides more information regarding BRITA’s established security requirements, controls and practices.

Under certain limited or exceptional circumstances, BRITA as permitted, or required by applicable laws and obligations, process personal information without providing notice or seeking consent. Examples of such circumstances include investigation of specific allegations of wrongdoing or criminal activity; protecting employees, the public or BRITA from harm or wrongdoing; cooperating with law enforcement agencies; auditing financial results or compliance activities; responding to legal requirements or process; meeting legal or insurance requirements or defending legal claims or interests; collecting debts; protecting BRITA information assets and in cases of business necessity.

II. Online Store specific policies

This policy will be reviewed at least every two years following adoption and updated as required to ensure compliance with law and regulations.

Risk and Title

Risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Address.

Refunds & Returns Policy

You acknowledge and agree that from time to time some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, BRITA will contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. BRITA is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. BRITA will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular Good.

Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we may reject the part of the Order that is the subject of the error. If applicable, BRITA will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your entire Order to us as an order that has been incorrectly delivered in accordance with the BRITA Return Policy.

You acknowledge and agree that:

  1. all pictures and images of Goods displayed on the Website are for illustration purposes only,
  2. the sizes and dimensions of Goods may differ in real life;
  3. you have read any corresponding written description of the Goods prior to submitting your Order;
  4. the colour of Goods as shown on the Website may vary slightly in shade in real life and
  5. it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order.

For products purchased through this website we will accept returns for change of mind, provided the return is made within 28 days from the date of your receipt of the products and the products have not been used.

At BRITA, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.

Returns will be accepted for products purchased online and delivered anywhere in the world if they are faulty or the products delivered do not match your Order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.

For orders delivered within Australia or New Zealand we will accept returns for change of mind on products purchased online within 30 days from date of receipt or at any time if products are faulty.

You can register your intention to return by contacting our Customer Service department via email at
or fax or phone with the following information when requesting to return an item:-

  1. Your name, address and daytime contact number
  2. Product name
  3. Reason for return
  4. Return for replacement, exchange or refund

We will contact you with a instructions on how and where to send the package, as well as providing you with a return authorisation number to be included with your return. Please do not return any item without first receiving a return authorisation number.

Please remember that all returned products must be in the original condition with all packing material, manuals and registration card(s). All exchanges and refunds are subject to approval by our Customer Service Department.

Please note:- Allow 14 business days from the time the item is returned to process a refund. The refund will be in the same form as the initial payment. We will issue you with a refund (less any postage costs) once we have safely received the returned item. Exchanges due to goods received by you as damaged will (subject to confirmation by our customer service team) be sent to you at our expense.

BRITA recommends that New Zealand customers purchasing online check with the New Zealand Customs Local Office before making a purchase, as you may incur New Zealand taxes and duties applied by customs when your order is delivered. Local taxes and/or duties are the responsibility of the customer. To comply with Australian export requirements, BRITA must declare the full value of the all items ordered.

Shipping/Delivery Policy

You acknowledge and agree that notwithstanding anything else stated on the Website:

  1. BRITA cannot guarantee that delivery will occur in the stated delivery time frames;
  2. delivery time frames may change from time to time due to unforeseen circumstances;
  3. except where required by applicable law BRITA is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Goods where you require multiple delivery destinations.

If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the Goods have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card. Within Australia, undeliverable Goods will generally be left at a local Australia Post outlet. Within New Zealand, undeliverable Goods will generally be left at a local New Zealand Post outlet.

Upon delivery, you must inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you must contact our Customer Service Centre as soon as practicable using the details provided at the start of these Terms and Conditions. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you may call our Customer Service Centre, or return the Order in accordance with the Returns Policy. You should let us know about any defective, damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being defective, damaged, missing or incorrect will be delivered to you free of charge.

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