Frequently Asked Questions



What are the benefits of BRITA filtered water?

BRITA is renowned for its expertise in the field of drinking water optimisation and filtration for over 50 years.

Australian household mains water is strictly controlled but it can contain chlorine, metals and carbonate hardness (limescale) which can impair taste, odour and appearance of water. A BRITA water filter provides an easy but highly effective way to provide you and your family with great tasting filtered water by:

  • Reducing free and bound chlorine content (if present).
  • Reducing carbonate hardness (calcium and magnesium ions) in the mains water (if present). In other words, it acts as a “water softener” which is particularly important in parts of Australia where hard water is present.
  • Reducing metals such as lead and copper in the mains water which can be increased by corresponding domestic installations.

How often should I replace the MAXTRA+ filter cartridge?

For optimum results, replace your filter every 150L or 4 weeks based on average household size drinking 8 glasses per day.

Below calculation is based on the average Australian Household size of 2.6 people* and consumption of the recommended intake of 8 glasses per day** (based on an average glass size of 240ml). The recommendation should be considered in the context of the family size and the water drinking rates of each household.

* Australian Bureau of Statistics Census Data 2016
** NHMRC (National Water Quality Management Strategy) - Australian Water Drinking Guidelines Nov 2016

Are the contents of BRITA Filters safe?

Yes, the contents of all BRITA cartridges are of food grade quality if accidentally consumed, will be harmless to health.

What is the best way to store BRITA filtered water?

You should ideally store your jug with BRITA filtered water in a cool place, e.g. in the fridge. You should also avoid direct sunlight and use the water within one to two days.

Does the MAXTRA filter fit into all BRITA jugs?

The MAXTRA filter fits into all BRITA jugs except for the Style Jug which is compatible with MAXTRA+ filters only.

My Filter Timer has stopped working, what do I do?

If your filter exchange timer has stopped working, please contact Customer Service here

Do BRITA Water Filters filter liquids other than water?

No. BRITA Water filters are made exclusively for water and adding other liquids may affect the performance quality of the filter

Are BRITA Products Dishwasher Safe?

Jugs: All BRITA jugs are dishwasher-safe up to 50 degrees — except for the lid and the filter change indicator. You can wash the lid carefully by hand.

Bottles: Yes, it is dishwasher safe, however the filter should be removed before washing the bottle. To avoid possible discolouration, please do not wash it together with dirty plates, dishes, cups, etc., as any food residue on these may permanently blemish the bottle. BRITA recommends removing the silicone seal before cleaning in the dishwasher. The seal may be cleaned separately in the dishwasher or by hand.

Carafe: Yes, however the lid, filter exchanger timer and MicroDisc filter must be removed before washing as these parts are not dishwasher safe. You can wash the lid gently by hand.

Where can I find product specific information?

There is detailed information under FAQ section on each product page.