Frequently Asked Questions



Brita customer service

What are the benefits of BRITA filtered water?

BRITA is renowned for its expertise in the field of drinking water optimisation and filtration for over 50 years.

New Zealand household mains water is strictly controlled but it can contain chlorine, metals and carbonate hardness (limescale) which can impair taste, odour and appearance of water. A BRITA water filter provides an easy but highly effective way to provide you and your family with great tasting filtered water by: 

  • Reducing free and bound chlorine content (if present).
  • Reducing carbonate hardness (calcium and magnesium ions) in the mains water (if present). In other words, it acts as a “water softener” which is particularly important in parts of New Zealand where hard water is present.
  • Reducing metals such as lead and copper in the mains water which can be increased by corresponding domestic installations.

How often should I replace the MAXTRA+ filter cartridge?

For optimum results, replace your filter every 150L or 4 weeks based on average household size drinking 8 glasses per day.

Below calculation is based on the average New Zealand Household size of 2.6 people* and consumption of the recommended intake of 8 glasses per day** (based on an average glass size of 240ml). The recommendation should be considered in the context of the family size and the water drinking rates of each household.

* Australian Bureau of Statistics Census Data 2016
** NHMRC (National Water Quality Management Strategy) - Australian Water Drinking Guidelines Nov 2016

How much will I get charged for shipping?

Shipping costs apply $9.95 to the first item of each order and $2.50 for each additional item.

Where do you deliver to?

Deliveries can only be made within New Zealand; the BRITA online store cannot accept orders from abroad. You can view full Shipping Policy here.

Australian residents can make purchases via Australia online store.

Can I change my delivery address or change/cancel my order if it hasn't been shipped yet?

Unfortunately, we cannot cancel or change your order even if it hasn't been shipped yet. However, you can return or exchange your product once you've received your order. 

What payment methods do you accept?

Visa and Mastercard

Can I return an online purchase if I'm not satisfied?

Yes, we offer 30 day Money Back Guarantee on all of our products. So if you are not completely satisfied with the purchase, or if you have received an item that is different to what was described or is faulty, please contact our Customer Service Team to arrange a replacement or refund within 30 days of purchase date. 

How can I contact Customer Service?

You can contact the BRITA Customer Service Team via:

Phone: 0800 4 BRITA

             9:00 - 17:00 (Monday – Friday) 

Email:  sales@denbydistribution.co.nz

Where can I find product specific information?

There is detailed information under FAQ section on each product page.